Contact


If you have any questions or concerns, please contact us and we will be happy to help you:

By email:
cityandcolour@store-08.com

By phone:
+1-514-271-7848

RETURNS

If you wish to return an item you have bought, please contact us via email at cityandcolour@store-08.com to let us know your intention to return.

Returns on all merchandise will be accepted within 30 days of delivery if the items are unused, unworn, and unwashed. CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective.

All shipping costs and shipping sales tax for returns must be covered by the buyer. Please get in touch with us BEFORE shipping out any returns or we cannot be responsible for any additional fees or costs made in error. If the return is a result of a City and Colour Online Store error, please contact cityandcolour@store-08.com for more information.

Please fill out and include the appropriate form and return it to the address indicated on the form, along with the original item.

Montreal, Canada Orders:
To return an item please include this FORM

Shropshire, United Kingdom Orders:
To return an item please include this FORM

EXCHANGES

Unfortunately we do not handle direct product exchanges due to fluctuating inventory and accounting concerns. If you would like to "Exchange" an item for another item, please place a new order for the item desired and return your original item back to us using the above return instructions. Once your returned item has been received by our warehouse you will receive a refund for the full original item cost, not including shipping and handling.